Season Ticket 23/24 FAQs
Season ticket FAQs – 2023/2024
With season tickets for the 2023/2024 season now on sale we have compiled a list of frequently asked questions for supporters.
If you have a query not covered below please email us at email@example.com
Will I receive a renewal pack through the post?
No, season ticket renewal packs are no longer sent out. All season ticket renewals should be completed via our online ticketing system at https://www.perthstjohnstonefc.co.uk/tickets and via links in the various news stories regarding the launch of the season tickets.
However, should you require assistance with this or experience any issues when completing your renewal online please email us at firstname.lastname@example.org
How do I renew my existing season ticket?
If you are an existing season ticket holder your seat will be held for renewal until 5pm on Friday 23rd June to allow you time to renew for next season. After this deadline your seat will be released for general sale.
The easiest way to renew your season ticket is online. If you require assistance please email us at email@example.com with your query. If you require a call back, please include your name and telephone number.
We would ask that if you do need to email us, please do so only once as we will respond to all emails in the order that we receive them.
We have created a brief step by step guide to assist you during the renewal process:
1 Please enter your 13-digit barcode without any spaces. Your barcode can be found on your 2022/2023 season ticket. If you have multiple season tickets on your 2022/2023 order any of the barcodes will work.
2 Once you have entered your barcode the next screen will highlight your seat(s) from your previous order.
3 If you are looking to renew your season ticket without any amendments to your previous season ticket please select add to basket and continue on to checkout where you will be invited to make payment and complete your transaction.
4 AMENDING A SEASON TICKET AGE/PRICE CATEGORY: If you require to amend your season ticket price category (e.g., moving from an adult to a senior; moving from an U12 to an U20 etc) please click on the seat you wish to amend to deselect it, and then select it again, choosing the different age-appropriate price from the drop down menu.
SEAT MOVE: If you would like to choose an alternative seat please deselect your existing seat and choose a new one from those available, choose appropriate price category, and then add to your basket.
SEASON TICKET NO LONGER REQUIRED: If one of your seats is no longer required, please remove this seat from your order by deselecting it.
ADDING A SEASON TICKET: If you would like to add an additional season ticket to your order please select an available seat and choose the appropriate price category.
To continue, please add your seats to your basket and proceed to checkout where you will be able to make your payment.
Please ensure that you complete all the required fields as accurately as possible, paying particular attention to spelling, date of birth, and your email address. You will have 15 minutes to complete your transaction.
I didn’t have a season ticket for 2022/2023 but want to buy one for next season. Can I do that now?
Yes, you can purchase a 2023/2024 season ticket right away. However, until Monday 26th June you will only be able to select seats which have not been bought by a season ticket holder for the current campaign. From that date, any seat which has not been renewed will become available for purchase.
I have a wheelchair/ambulant disabled season ticket. Can I renew my season ticket online?
Yes, you should follow the online process described above to renew. Personal assistants will be renewed if there is already one attached to your season ticket. New applications should be made directly by contacting our ticket office by email at firstname.lastname@example.org
I want to renew or purchase a student season ticket. Can I do this online?
Yes, you can purchase a student season ticket online. However, it is important to note that this category of season ticket can only be purchased by those in full-time education at Higher or Further Education level and we will require proof of this.
Together with a valid matriculation card covering the whole of the 2023/24 season, you will be required to complete an eligible student declaration form which must be signed and stamped by the education body or a copy of the enrolment letter. Such evidence must be supplied to email@example.com no later than Friday 29th September 2023 for the season ticket to remain valid.
My season ticket is for the executive seating area of the Main Stand. Can I renew online?
No. Our ticket office staff will very soon be contacting our executive seating season ticket holders to make arrangements for renewal.
Will the Club retain its policy of not charging for season tickets for kids aged 12 and under next season?
Yes, it is a policy the Club is very proud of and it will continue next season. Please note that a random selection of supporters purchasing this category of ticket will be requested to provide proof of qualifying age prior to the season tickets being made available.
If buying a 12 and under season ticket for the first time, please ensure that you add the adult/concession ticket to your basket first before adding up to two ‘U12’ tickets.
Are the prices the same as last season?
If you renew an existing season ticket or purchase a new one on or before Sunday 4th June then you will be able to secure your seat(s) at the same price as 2022/2023. There will be a very modest increase in price for season tickets purchased from Monday 5th June onwards (see price graphic within the news story on season ticket launch).
Will I receive a physical season ticket card like last season?
No, you will need to choose ‘Post – Standard £3’ at checkout to receive a physical card. For the new season, and in conjunction with our ticketing partners Future Ticketing, we have introduced a dedicated St Johnstone Digital Ticket App. Your season ticket and any additional purchases of match tickets will appear directly in your App which can simply be scanned at the turnstiles.
Full details of how to download and use the App are given in the season ticket launch news item video.
Should you wish to receive a physical season ticket card then this option must be selected during the purchasing process as described above. Your card will be posted out to your home address.
Will my season ticket card for the current season work next season?
No, all cards issued for the current season will cease to be valid.
Is there a finance option this year?
The Club is in the process of finalising a package with a finance company to provide supporters with the opportunity to purchase their season ticket using a finance package which will enable the purchase price to be spread over a small number of payments.
Should you wish to use this method of purchase then please initially email firstname.lastname@example.org using ‘Finance Package’ in the subject box, providing your name, address and the details of the seat you wish to be reserved ahead of purchase.
Supporters wishing to use a finance package will be unable to renew or purchase online.
Will I be able to purchase a car park pass for this coming season?
Yes, you will be able to purchase a car park pass for season 2023/2024 for the general parking area (Ormond Stand hill) and for the first time, this should be done as an online purchase via the ‘New Buyer’
Disabled parking permits will also be available and existing holders will be contacted separately in due course.
Last season I was given the opportunity to make a voluntary donation to the ‘Saints In The Community’ charitable trust. Can I do that again?
Yes, the opportunity to make a voluntary donation of any amount will again be part of the checkout process.
If you would like a copy of these FAQs in a larger font size please email email@example.com