Season Ticket FAQs 22/23

Season ticket FAQs – 2022/23

With season ticket renewals going on sale from 4pm on Monday 6th June and ahead of our general sale on Monday 13th June we have compiled a list of frequently asked questions for supporters.

If you have a query not covered below please email us at  
Will renewal packs be sent out this year?  

Season ticket renewal packs are no longer sent out.  All season ticket renewals should be completed via our online ticketing system at 

However, should you require assistance with this or experience any issues when completing your renewal online please email us at  

How to renew:

If you are an existing season ticket holder your seat will be held for renewal for a period of 2 weeks to allow you time to renew for next season.  You will have until 5pm on 20th June to renew, after which time your seat will be released for general sale.

The easiest way to renew your season ticket is online.  If you require assistance please email us at with your query.  If you require a call back please include your name and telephone number. 

We would ask that if you do need to email us please do so only once as we will respond to all emails in the order that they we receive them. 



We have created a brief step by step guide to assist you during the renewal process:

Please click HERE to renew.

1      Please enter your 13-digit barcode without any spaces.  Your barcode can be found on your 2021/22 season ticket.  If you have multiple season tickets on your 2021/22 order any of the barcodes will work.

2      Once you have entered your barcode the next screen will highlight your seat(s) from your previous order.

3      If you are looking to renew your season ticket without any amendments to your previous season ticket please select add to basket and continue on to checkout where you will be invited to make payment and complete your transaction.

4      AMENDING A SEASON TICKET AGE/PRICE CATEGORY: If you require to amend your season ticket price category (e.g., moving from an adult to a senior; moving from an U12 to an U20 etc) please click on the seat you wish to amend to deselect it, and then select it again, choosing the age-appropriate price.

SEAT MOVE: If you would like to choose an alternative seat please deselect your existing seat and choose a new one from those available, choose appropriate price category, and then add to your basket.

SEASON TICKET NO LONGER REQUIRED: If you one of your seats is no longer required, please remove this seat from your order by deselecting it.

ADDING A SEASON TICKET: If you would like to add an additional season ticket to your order please select an available seat and choose the appropriate price category.[BM1] 

To continue, please add your seats to your basket and proceed to checkout where you will be able to make your payment (credit & debit card/apple pay/V12 Finance). 

Please ensure that you complete all the required fields as accurately as possible, paying particular attention to spelling, date of birth, and your email address.  You will have 10 minutes to complete your transaction.

I have a wheelchair/ambulant disabled season ticket.  Can I renew my season ticket online?

Yes, you should follow the online process to renew.  Personal assistants will be renewed if there is already one attached to your season ticket.  New applications should be made directly by contacting our ticket office by email at


I want to purchase a student season ticket.  Can I do this online?

You can purchase a student season ticket online, but we will require proof of eligibility prior to your season ticket being sent out.  Please email for further information.  

My season ticket is for the executive seating area of the Main Stand.  Can I renew online?

Yes. When you log in with your barcode you will see your seats in the executive padded seating and will be able to purchase. You will not be able to add any additional seats at this time, however you will be able to remove seats if you no longer wish to purchase them.

We have a family group of season tickets in the Ormond Stand.  Can we renew online?

Yes. Ormond Stand season ticket holders will be able to renew online in their current seats to allow them to take advantage of the option to pay in instalments through V12 Finance. After renewal, someone from the Club will be in touch to reallocate your seats to the Main Stand as per correspondence regarding the closure of the Ormond Stand.

Is there a finance option this year?

The Club has once again partnered with V12. On the payment page, you will be offered the option to either pay by card or apply for finance.  You should learn whether or not your application has been successful within 90 minutes.  Should your application for finance be declined you will get an email confirming same and you have the option of renewing again and paying in full by card.
Will I be able to purchase a car park pass for this coming season?

You will be able to purchase a car park pass for season 2022/23 at a later date.  We will release further information in due course.
If you would like a copy of these FAQs in a larger font please email